Due to the nature of these keepsakes, I cannot accept any returns or refunds for any items that have been completed and sent back to you, the customer.
If you wish to cancel your order before you have sent your items to us at Rebecca Grace Keepsakes, the the full amount of the order will be refunded to you, including the postage costs.
If you decide to cancel your order, but have already posted your items to us, then please get in touch as soon as possible to see how far along the process of being made your keepsake is. If no work has begun on your keepsake, then the full cost of your keepsake will be refunded, excluding the postage costs, as this will cover your items being sent back out to you. If work has already begun on creating your keepsakes then we can arrange an outcome, depending on how far along the process it is. This could be to continue creating your keepsake, or offer a partial refund to cover the work which has been done.
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If you have any questions then please email us at: rebeccagracekeepsakes@outlook.com